Refund Policy
This section explains how returns, exchanges, cancellations, and refunds work.
Refund Policy
We are committed to providing our customers with quality products and a reliable shopping experience.Returns are accepted only if the item has a *manufacturing defect* or arrives *damaged*. Customers must contact us as soon as possible after receiving the item and provide clear photos or videos showing the issue.Returns or refunds will not be accepted for reasons including *change of mind, incorrect selection, personal preference, or failure to properly use or care for the product*.For eligible returns, the item may be inspected before a refund or replacement is approved.
Pre-Orders
For pre-order items, if the product cannot be supplied due to *manufacturer or supplier unavailability, and the issue is not caused by the customer, the customer will receive a **full refund* of the amount paid.If a customer cancels a pre-order due to a change of mind or personal preference, the refund will be subject to the terms communicated at the time of placing the order.
Contact Us
Location - 1128, 5 Dalupitiya Rd, Wattala 11300
Phone - +94 77 442 1390